CUSTOMER SERVICE

KOG strives to give you the best possible experience. If at any time you have a concern or question regarding your past or your future purchases, please contact us. All of us at Kokomo Opalescent Glass appreciate the opportunity to assist you! 
To contact us: call 765-457-1829 or email opshop@kog.com
ORDERING ONLINE
By placing your online order we will begin processing your order within one business day. If something you have ordered is temporarily unavailable, we will contact you and make arrangements directly with you to get what you need. You are always welcome to e-mail or call us regarding your order after you have placed it with follow-up instructions. You will receive a confirmation e-mail when your order ships.
If you have questions, please contact us: call 765-457-1829 or email opshop@kog.com
SALES TAX
Sales tax is not collected on purchases made outside of the state of Indiana. Indiana customers will have 7% sales tax collected as required by state law.
SHIPPING POLICY
Please visit our Shipping & Returns page for more information.
RETURN POLICY
Please visit our Shipping & Returns page for more information.
BREAKAGE & DAMAGE
We work very hard to pack your purchases so that they arrive in perfect condition. In the event your glass arrive broken, take a picture of the box and the broken glass and send picture to opshop@kog.com. Let us know how many of each color and texture are broken. We cover the cost of replacing the glass and new shipping. A refund or credit is available if you don’t wish to reorder. For more information on our shipping policies consult Shipping & Returns.
PRIVACY POLICY
To read our Privacy Policy consult our Privacy Policy page.
CUSTOM GLASS CUTTING
We will gladly custom cut glass to your specifications. Custom cutting is available in straight cuts, circles, or other shapes. For more information and quotes:
Retail: call 765-457-1829 or email opshop@kog.com
Wholesale: call 765-457-8136 ext 415 or email judy@kog.com
GIFT WRAPPING
We will gladly box and gift wrap your purchase if you let us know.
Simply check the appropriate box for the product(s) you want wrapped before you check out.
GIFT CARDS
Gift cards are available for purchase online or at the Op Shop.
WHOLESALE PRICING
To purchase wholesale as a distributer, professional studio, contractor or architect, please consult our wholesale page for more information.